I know when I got into the Work At Home field, it was very confusing, very few websites list “actual” honest work from home programs. If it is something that interests you, Work At Home (referred to as WAH for the rest of the article) jobs can be excellent! It’s finding them that is the hard part.
I have been doing WAH since Thanksgiving for a company that owns and operates the Sears, Walmart and Babies R Us portrait studios. I was contacted by them after applying on Career Builder for a job opening they had posted. This got me curious as to how to find more WAH jobs, as they were unsure at the time how many of us would be kept on after the holiday season. Fortunately, I was kept on after the holidays and have been doing this job since, but my research did help me find a few other legit opportunities.

Somehow thru all my “googleing” I found 2 newsletters that are delivered twice daily to your email. They are Next Job at Home and Jobs at Home newsletter. You can sign up for them here Newsletter.
One thing to be aware when applying for WAH opportunities. Most legit WAH companies require a background check. Most will require you to pay for it with an average cost of $45.00. Some won’t or will pay it for you, but those are few and far between. Of course, before a background check is required, you will be officially offered a job pending the background check, so don’t pay for one UNTIL you have been offered a job. A legit employer will ONLY ask for this after a job offer has been made or you have passed their pre-screening exams.
Exams???? Yes, many companies want to know if you possess the skills required for the WAH jobs they are offering. While I focused on Call Center type jobs, telemarketing and customer service, there are other opportunities you can research from the newsletters. Just make sure it is NOT asking you to pay any fees other than those required for background checks. So many people pay to receive information that is not valid, or ends up leading to Multi level marketing scams, email scams, surveys, etc…..
You will NOT get rich doing WAH jobs!!! This is a myth, while there are a few “internet Gurus” who have made millions scamming others to sign up for bogus health and other assorted products, true WAH JOBS will not make you rich and I capitalized jobs for a reason. These are actual, real jobs. You have to maintain a professional attitude and conduct yourself as if you were in a call center. The only difference is, you are sitting in your home and not at a crowded, smelly, loud call center! Most require a room where you have high speed internet, a dedicated landline (most will NOT allow Vonage, Magic Jack or other VOIP type phone lines), a door you can close to keep out pet, family or other distractive noises, and a computer that is up to certain requirements which most of them will have software that will scan your computer to confirm it is up to par. You will want and need a hands free headset to take any WAH calls, most require it and the ones that don’t, you’ll wish you had one anyway.
So now you ask “what do these jobs pay??” and that is a good question. Most will pay minimum wage for training, then anywhere from $8 to $15 dollars an hour. Some pay by the minute, or by the amount of actual time spent on a phone call. Most will hire you as an employee and handle the taxes for you, while some will hire you as contract labor, requiring you to pay your own taxes. Be sure you ask or are aware of which type of employment you are entering so there are no surprises around tax time! Some jobs offer bonus if there is any sales or upsells during your call, it just depends on the contracted company you are working for.
Most of these companies are contractors for major companies like AT&T, Comcast, FTD, PBS/NPR, AARP and others. So you aren’t actually working for AT&T, but a company who has contracted to handle certain types of calls for AT&T.
Major companies many times outsource their call center work to lower costs. AT&T for instance can pay a contractor a much lower rate to hire WAH employees, as opposed to the cost of operating a call center with highly paid union employees. I use AT&T as an example because I worked for them when it was still SBC. I did customer service with upsell requirements that guaranteed a union wage of just over $23 an hour plus commissions. When they hire a contractor to take calls, they don’t have the cost of running a brick and mortar building, they don’t have to pay union wages and don’t have to provide benefits. They simply cut a single check to the contractor.
What that means for you is that you get an opportunity to handle their calls from the comfort of your own home, but at a much lower pay rate. The amount of money you make totally depends on how many hours you work and how many jobs you can handle. Very few of these jobs are fulltime positions. Many are seasonal, or part-time with different schedules depending on call demand. Be sure you are aware of what type position you are accepting. Many WAH companies offer different clients to work for, based on seasonal call need, so it’s not a bad idea to be certified to take calls with more than one WAH program. All legit WAH companies will offer training and you must pass training before you can take calls. Most will pay for training, some just paying minimum wage for training, while others pay you the full rate. It varies from company to company.
I hope this helps you in your decision to pursue to WAH jobs, and will save you some time as well. Below are links for a few companies I have worked for or applied for and I know they are legit. Good luck in your search and let me know if you have any questions!
ACD Direct PBS/NPR Pledge calls
Sutherland FTD, Cox Cable, AT&T and others
Liveops Many companies, probably a leading WAH company
Alpine Access another large WAH employer, very extensive pre-screening tests and quality companies to receive calls for